Delivery and Pickup
Please know we do our best to ensure our deliveries are on time. However, due to traffic, events, weather and / or volume we may be delayed during peak season. Thank You for your understanding.
NO REFUNDS are given for delayed deliveries.
Delivery: 12:00pm to 10:30pm day of Check-IN
You do not need to be present at the time of delivery or pickup.
All items shall be delivered to your rental unit between: 12:00 PM and 10:30 PM on the day of your check in.
If you live in a condo or high-rise please make sure we have access to your building and unit prior to check-in. If we cannot access your unit, rental items will be placed outside of your front door.
Rush Delivery: Any order placed within 2 days of arrival will be charged a $25 Rush Delivery FEE. Please add RUSH DELIVERY to your cart at check out.
Depending on volume on the day of your check-in our Rush Deliveries may be made up to 11:30PM on the day of your check-in.
Pickup: 9:00am day of Check-OUT
ALL rental items must be ready and accessible for pickup by 9am on your check-out day. Linens must be stripped from beds, removed from bathrooms and placed inside the original container or bags they were delivered in.
You do not need to be present at the time of pickup.
All rental items are to be placed outside of your front door. If you are in a Condo or High-rise building that does not allow items in the halls and or walkways please make sure we have access to your unit and leave all rental items inside of the front door.
If linens and equipment are not, ready and accessible in their original container or bags by 9am on the day of check-out your damage waiver will be forfeited and not refunded.
Any rental item/items missing at the time of pickup will be deducted from the initial damage waiver at their current retail replacement price determined by Ocean City Beach and Linen Rental.
If your entire package is unable to be recovered by 9am on the day of your departure you forfeit your entire damage waiver and will be charged the current retail replacement price determined by Ocean City Beach & Linen rental for each item on your order.